If issues like the Microsoft Store payment problems don’t bug you, every purchase you have made should be available on your account. But, If it doesn’t happen, it can bring a lot of frustration. Fortunately, you can overcome this situation easily.

Why can’t I see the game I bought in the Microsoft Store?

If the Microsoft Store is not showing the purchases you have made, it can be due to the following reasons:

Wrong account: In most cases, users may have multiple accounts, and they can’t remember which account owns their digital purchases. Corrupted cache: If the local cache has been corrupted, it may fail to show you the purchased games and apps. Problems with the Microsoft Store app: Sometimes, internal problems with the Microsoft Store app can trigger this type of problem. Incorrect region settings: Some purchased items may not be available in your region. That’s why you are not seeing them. It’s taking time: Some purchases may take up to 24 hours to be visible in your account. So, if you purchased any item a few moments ago on Microsoft Store, it may not appear immediately in your library.

Where are my purchases from Microsoft Store?

No matter what, all of your purchases are available on your MS account. You can find them in the Microsoft Store library. Here is the way to do it: Alternatively, you can go to this Microsoft Account Order page and find all the purchases, including Xbox One games, apps, game pass, or any other subscriptions.

What can I do if Xbox One purchased games are not showing up?

The problem you are encountering has multiple solutions. However, before trying them out, we suggest you do the following things as primary steps:

Make sure you are using the correct Microsoft Account. To understand, see the order page on Microsoft’s website, as suggested in the previous section of this article. Make sure that you are using the updated version of Xbox firmware. Check if the purchase was actually successful. It is because, sometimes, Microsoft may have trouble processing your payment. Update the Microsoft Store app. Sign out. Then, restart your Xbox, press the Xbox button and go to Profile & system, tap on Add or switch, and then Add new. Now, follow the on-screen steps and sign in with your Microsoft account again. Wait at least 24 hours if it is a new order that is not showing up.

After doing the above things, if necessary, follow these methods to fix Microsoft Store not showing purchases, including Xbox One games.

1. Change region

2. Clear cache

3. Reset Xbox

After resetting, configure and sign in again. Now, see if it has solved the problem or not. If necessary, contact Microsoft Support to get a more precise solution. If you are interested, learn how to solve PUR-Authentication failure errors on Microsoft Store. This article has explained how to fix Xbox One-purchased games not showing. If you have any questions or opinions, let us know in the comment box.

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